In this special guest feature, Shawn Masters of Novetta Solutions provides an overview of how machine learning is being used by enterprises to achieve competitive advantage.
Skytree®, a leader in enterprise machine learning on big data, has announced Skytree InfinityTM 15.1 to make machine learning accessible to more users and increase the productivity of data scientists. Skytree Infinity 15.1 pairs its high performance, scalable and highly accurate machine learning algorithms with increased automation and ease of use to save data scientists time and make machine learning much easier for enterprises to adopt.
“NVIDIA will present an update on accelerated computing, in particular, the latest de- velopments in the platform. They will touch upon NVLink, OpenPOWER, ARM64, and new software updates and also cover the broad-sweeping impact that a new field of machine learning, called Deep Learning, is having on applications and domains.”
When it comes to benchmarking customer service teams, operational traits can prove to be a more accurate and relevant point of comparison than common industry classifications. That was the finding of the latest Zendesk Benchmark report released today. Using machine learning techniques to group similar customer service operations, the research also found that support teams fall into four main types.