In this contributed article, Tim Eyre, Chief Marketing Officer at Aceyus, discusses how managing the modern contact center involves extrapolating the most up-to-date metrics and data for companies to ensure success and enhance efficiencies. The best way to enhance data transparency is by utilizing dashboards equipped with data notebook capabilities.
Data Mining or Bust: How New Data Notebooks Enhance Contact Center Intelligence Aggregation and Analysis to Elevate the Customer Experience
December 18, 2021 by 1 Comment
Book Review: The Model Thinker – A new way to look at Data Analysis
January 3, 2019 by Leave a Comment
In this special guest feature, Carol Wells reviews the new book by Scott E. Page entitled “The Model Thinker.” “A hands-on reference for the working data scientist, “The Model Thinker” challenges us to consider that the historical methods we have used for data analysis are no longer adequate given the complexity of today’s world. The book opens by making the case for a new way of using mathematical models to solve problems, offers a close look at a number of the models, then closes with a pair of demonstrations of the method.”
Use Case Highlights Potential Value & Benefits of Data Cataloging
November 14, 2018 by Leave a Comment
The value and benefits of a data catalog are often described as the ability for analysts to find the data they need quickly and efficiently. Data cataloging accelerates analysis by minimizing the time and effort that analysts spend finding and preparing data. A new report from Unifi Software offers a fresh perspective on data cataloging and offers an analysis use case that illustrates ROI for implementing a data catalog.
Importance of Using Data and Analysis in Higher Education
February 25, 2018 by Leave a Comment
Using the right data, in the right way, can help educational institutions and leaders keep up with ongoing challenges. Data analysis consolidates information to provide the big picture of trends and patterns for higher education leadership teams that can be used to evaluate and streamline processes, create efficiencies, and improve the overall student experience. The infographic below from our friends over at Maryville University highlights the importance of data and analysis in higher education.
The Future of Smart Cities
January 21, 2018 by 1 Comment
In this contributed article, freelance human Avery Phillips discusses the evolution of smart cities from the perspective of how urbanscapes will be run more efficiently through the collection of big data and the use of connected IoT devices. Hospitals will be better able to care for their patients and transportation will run more smoothly than ever. Even though we don’t know what the future holds, we can still look forward to a smarter tomorrow.
High Performance Data Analysis
August 29, 2016 by Leave a Comment
The traditional HPC and commercial markets have been converging as established HPC users increase their use of newer analytics methods and commercial firms turn to HPC for mission-critical analytics problems that enterprise technology alone can’t handle adequately. Key verticals exploiting HPDA include financial services, healthcare/bioinformatics, energy, cybersecurity/fraud, manufacturing, online retailers and service providers, digital content creation, telecommunications, government, and academia. Key horizontal applications include simulation, fraud and anomaly detection, business intelligence/business analytics, machine learning/deep learning, affinity marketing, and advanced visualization.
