In this video, Steve Chan of ZL Technologies provides an overview of the company’s Big Data storage management software for the enterprise.
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Industry Perspectives
Narrow AI Helps Call Centers Cope During COVID-19
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
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Garbage in, Garbage Out – How We Got Here and Why We Must Get Out Now
This whitepaper from our friends over at Profisee, reflects on why the state of data in most organizations is as dismal as it is, and why there is such a challenge involved in demonstrating the value of trusted data available across mission-critical operations and analytics in an enterprise.
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