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Industry Perspectives
Hello, this is Your Personal AI Assistant: The Future of Conversational AI
In this special guest feature, Adnan Masood, PhD, Chief AI Architect, UST, believes the ultimate goal of conversational AI is to let people interact naturally with business services through these interfaces, facilitating human-machine interaction, and he’s hopeful that we are on a path to achieving this.
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Reduce Compliance Risk in Your Call and Contact Center With AI
This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.
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