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In this sponsored article, Dmitry Dolgorukov, CRO and Co-Founder of HES FinTech, suggesets that to effectively combat fraud, microfinance institutions must establish robust fraud detection systems. Early detection and prevention of fraudulent activities are vital in minimizing financial impact and safeguarding the funds of vulnerable customers. Microfinance institutions face a significant menace in the form of fraudulent activities, endangering their provision of financial services to underserved communities. Fraud not only leads to substantial financial losses but also erodes trust in the system, impeding the mission of microfinance institutions to foster inclusive growth and alleviate poverty.
Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: (i) contact center insights – to drive improved customer interactions and call center efficiencies; (ii) […]
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