In this video from SC13, Trev Harmon from Adaptive Computing looks back to the utility computing vision of Douglas Parkhill and proposes an application-centric workflow for the future that fulfills that vision across many disciplines of computing.
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Industry Perspectives
Balancing the Benefits of Hyperautomation and Need for Discretion
In this special guest feature, Loren Goodman, Co-founder and Chief Technology Officer of InRule Technology, discusses how hyperautomation is a new generation of tooling to automate the acceleration of automation. With hyperautomation, businesses can easily automate monotonous or repeatable tasks. Additionally, the combination of RPA with low code can enable the creation of multi-system integrated solutions.
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Why CRM and Data Warehouses Fail with Customer 360
This whitepaper from our friends over at Profisee explains why achieving a complete view of the customer is so difficult and how customer relationship management (CRM) systems and data warehouses, especially in the insurance industry, do not manage customer-related data well. The core elements of this type of data fall into a discipline called Master Data Management (MDM).
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