Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.
New Survey Finds Consumers Give Chatbots a Failing Grade in Customer Experience
February 7, 2023 by Leave a Comment
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers
January 31, 2023 by Leave a Comment
Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.
7 Ways Chatbots Improve Life
August 20, 2022 by Leave a Comment
Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.
Interview: Dr. Susan Hura, Chief Design Officer at Kore.ai
August 12, 2022 by Leave a Comment
I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She’ll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create.
The Future of AI in Sales
April 16, 2022 by Leave a Comment
In this contributed article, Thomas Rielly, Founder of Triggr, discusses the future of sales relating to AI and big data. Sales processes that are highly optimized by artificial intelligence and machine learning technology aren’t the stuff of science fiction; they already exist. Using AI-infused sales technologies will increase the amount of your sales, putting you ahead of the pack.
Infographic: Increasing Lead Engagement with AI
February 26, 2022 by 1 Comment
The infographic in this article from our friends over at GetVoIP summarizes how conversational AI can help increase conversations. Conversational AI can keep leads engaged around the clock, disqualify bad leads, and shorten the sales cycle.
2022 Trends in Intelligent Bots: Knowledge Worker Empowerment
January 3, 2022 by Leave a Comment
In this contributed article, editorial consultant Jelani Harper discusses 2022 trends in intelligent bots in terms of knowledge worker empowerment. Whether in the form of Robotic Process Automation, chatbots, or some other type of digital assistants, the presence of intelligent bots is substantially increasing across the data ecosystem … in more ways than one.
TensorRT 8 Provides Leading Enterprises Fast AI Inference Performance
July 20, 2021 by Leave a Comment
NVIDIA today launched TensorRT™ 8, the eighth generation of the company’s AI software, which slashes inference time in half for language queries — enabling developers to build the world’s best-performing search engines, ad recommendations and chatbots and offer them from the cloud to the edge.
Why and How to Build an Effective Voice Bot
May 9, 2020 by 2 Comments
In this contributed article, Alexey Aylarov, Co-founder and CEO of Voximplant, suggests that the next logical step after chatbots is the implementation of RPA-assisted “voice bots,” however adoption has been slow. So, why don’t more organizations and businesses deploy voice assistants to further automate customer interactions?
Chatbots for Recruiting
March 26, 2020 by 1 Comment
Talent departments are spending $250 billion on recruitment, interviewing and candidate assessment solutions. But as employers invest in these disparate technologies, they sacrifice efficiency and deliver a disconnected experience throughout the talent lifecycle. Enter the AI chatbot. Phenom, a leader in Talent Experience Management (TXM), is a single platform that individualizes the end-to-end talent journey for candidates, recruiters, employees and management.
