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Why and How to Build an Effective Voice Bot

In this contributed article, Alexey Aylarov, Co-founder and CEO of Voximplant, suggests that the next logical step after chatbots is the implementation of RPA-assisted “voice bots,” however adoption has been slow. So, why don’t more organizations and businesses deploy voice assistants to further automate customer interactions?

Chatbots for Recruiting

Talent departments are spending $250 billion on recruitment, interviewing and candidate assessment solutions. But as employers invest in these disparate technologies, they sacrifice efficiency and deliver a disconnected experience throughout the talent lifecycle. Enter the AI chatbot. Phenom, a leader in Talent Experience Management (TXM), is a single platform that individualizes the end-to-end talent journey for candidates, recruiters, employees and management.

Rumblings in the AI Conversational Space

The AI conversational space is making a lot of noise moving into 2020, with efforts to release new chatbot products to provide a more integrated and seamless customer experience. Within customer service, chatbots have historically failed at taking in and applying the direct insight and demands of their customers reaching out. There is a need for solutions create superior chat conversations based on anticipated needs in real-time, while also continuously analyzing interactions to educate improvements on customer intent recognition.

Interview: Beerud Sheth, CEO of Gupshup

I recently caught up with Beerud Sheth, CEO of Gupshup, to discuss the state-of-the-art for conversational AI and chatbot technology. He also gives us an idea for future areas of evolution for AI chatbots.

AI Chatbot Technology Predictions for 2020

As we enter 2020 and embrace a brand new decade, technology acceptance is continuing to accelerate for a broad range of industries. This second derivative effect is prevalent in the adoption of AI-powered chatbots for business applications – messaging, healthcare, customer service, toys, etc. To give our readers a glimpse of what may be coming, I reached out to our friends in the big data ecosystem to get their predictions and comments. The reflections below offer some thought-providing directions. Enjoy!

Atomic X Unveils ‘Rufus’, An Intelligent AI-Powered Chatbot

Atomic X, an experiential artificial intelligence (AI) firm and consulting business, has announced its emergence into the global AI marketplace with the launch of its flagship product, Rufus, the most advanced bot on the market to introduce complex chatbot automation combined with a traditional live-chat system.