In this contributed article, Nate MacLeitch, Founder and CEO of QuickBlox, discusses how businesses can use generative AI to enhance their customer service capabilities while working in tandem with human agents, rather than replacing them.
Empowering Agents, Delighting Customers: The Role of Smart Bots in Elevating Customer Support
August 15, 2023 by Leave a Comment
Generative AI Report: CommandBar Releases AI-Powered HelpHub to Overlay ChatGPT Onto Any Product
July 22, 2023 by Leave a Comment
Welcome to the Generative AI Report, a new feature here on insideBIGDATA with a special focus on all the new applications and integrations tied to generative AI technologies. We’ve been receiving so many cool news items relating to applications centered on large language models, we thought it would be a timely service for readers to start a new channel along these lines. The combination of a large language model, fine tuned on proprietary data equals an AI application, and this is what these innovative companies are creating. The field of AI is accelerating at such fast rate, we want to help our loyal global audience keep pace.
The Rise of AI Voice Assistants: Balancing Convenience and Security
July 18, 2023 by Leave a Comment
In this contributed article, Carsten Rhod Gregersen, CEO and founder of Nabto, discusses how ChatGPT is the final nail in the coffin for voice assistants as we know them. The likes of Siri and Alexa have struggled for years to penetrate the smart home market, with the latter losing $10 billion and cutting 10,000 workers in 2022. Now, generative AI is taking over the sector.
Why ChatGPT is a Cyber Threat to Businesses
May 2, 2023 by Leave a Comment
Our friends over at NordVPN discuss that on dark web forums, the number of threads on ChatGPT rose from 37 to 91 in a month, making bot exploitation one of the most popular topics among dark web surfers. Also, ChatGPT and social engineering attacks such as phishing, smishing or pretexting might be easily used to steal valuable information.
New Survey Finds Consumers Give Chatbots a Failing Grade in Customer Experience
February 7, 2023 by Leave a Comment
Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online.
Conversica Survey Shows Chatbot Customer Experience Significantly Impacts Vendor Evaluation for One-Third of B2B Buyers
January 31, 2023 by Leave a Comment
Conversica, Inc., a leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found that while the majority of B2B buyers use chatbots when considering a business purchase (60%), the chat experience does not meet their expectations.
7 Ways Chatbots Improve Life
August 20, 2022 by Leave a Comment
Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.
Interview: Dr. Susan Hura, Chief Design Officer at Kore.ai
August 12, 2022 by Leave a Comment
I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She’ll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create.
The Future of AI in Sales
April 16, 2022 by Leave a Comment
In this contributed article, Thomas Rielly, Founder of Triggr, discusses the future of sales relating to AI and big data. Sales processes that are highly optimized by artificial intelligence and machine learning technology aren’t the stuff of science fiction; they already exist. Using AI-infused sales technologies will increase the amount of your sales, putting you ahead of the pack.
Infographic: Increasing Lead Engagement with AI
February 26, 2022 by 1 Comment
The infographic in this article from our friends over at GetVoIP summarizes how conversational AI can help increase conversations. Conversational AI can keep leads engaged around the clock, disqualify bad leads, and shorten the sales cycle.
