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The Zenith of Natural Language Technologies: Conversational AI

In this contributed article, editorial consultant Jelani Harper discusses how the junction of natural language capabilities enables what Arria NLG CEO Sharon Daniels termed “answers on demand”, which is pivotal for interacting with analytics, Business Intelligence, and workflows in a rapid, conversational manner that’s influential for setting the pace of business today.

Interview: Beerud Sheth, CEO of Gupshup

I recently caught up with Beerud Sheth, CEO of Gupshup, to discuss the state-of-the-art for conversational AI and chatbot technology. He also gives us an idea for future areas of evolution for AI chatbots.

Conversational AI—A New Wave Of Chat-Enabled Customer Service

In this contributed article, Henry Vaage Iversen, Co-Founder and Chief Commercial Officer for www.boost.ai, discusses how conversational AI-powered virtual agents have begun to take over from the inefficient chatbots of the previous decade, standing up to current customer service requirements as we move into 2020 and beyond.