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Why Your Call Center Needs AI-powered Conversation Intelligence

In this contributed article, Brian Steele, VP Product Management at Gryphon.ai, discusses how conversational AI tools in call centers are developing language modeling and predictive analytics to help sales representatives streamline the sales process.

7 Ways Chatbots Improve Life

Our friends over at Yellow.ai have put together a list of 7 ways that Chatbots are being used to engage, analyze, and ultimately satisfy the end user, customer and employee for today’s forward thinking companies. Gartner research predicts that by 2026, the chatbot industry will grow into an $8.8B business.

Interview: Dr. Susan Hura, Chief Design Officer at Kore.ai

I recently caught up with Dr. Susan Hura, Chief Design Officer at Kore.ai to discuss the bank-end work that goes into developing an intuitive conversational AI-supported chatbot. She’ll also dispel some of the myths behind developing and introducing a CAI-empowered chatbot into a business’s digital platform. Whether used out-of-the-box or customized, a chatbot’s design plays a more strategic role than one might think and requires an immense amount of human input to create.

Infographic: Increasing Lead Engagement with AI

The infographic in this article from our friends over at GetVoIP summarizes how conversational AI can help increase conversations. Conversational AI can keep leads engaged around the clock, disqualify bad leads, and shorten the sales cycle.

3 Ways AI Can Boost Conversational Intelligence Across Your Enterprise

[SPONSORED POST] Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: contact center insights, social media insights, and conversational compliance.

Three Ways AI Can Boost Conversational Intelligence Across Your Enterprise

Artificial Intelligence can both help and scale human effort in building the conversational intelligence across the enterprise that drives successful business outcomes. In this eBook from Veritone, we will explore three common use cases of AI applied to customer conversations: (i) contact center insights – to drive improved customer interactions and call center efficiencies; (ii) […]

The Zenith of Natural Language Technologies: Conversational AI

In this contributed article, editorial consultant Jelani Harper discusses how the junction of natural language capabilities enables what Arria NLG CEO Sharon Daniels termed “answers on demand”, which is pivotal for interacting with analytics, Business Intelligence, and workflows in a rapid, conversational manner that’s influential for setting the pace of business today.

Interview: Beerud Sheth, CEO of Gupshup

I recently caught up with Beerud Sheth, CEO of Gupshup, to discuss the state-of-the-art for conversational AI and chatbot technology. He also gives us an idea for future areas of evolution for AI chatbots.

Conversational AI—A New Wave Of Chat-Enabled Customer Service

In this contributed article, Henry Vaage Iversen, Co-Founder and Chief Commercial Officer for www.boost.ai, discusses how conversational AI-powered virtual agents have begun to take over from the inefficient chatbots of the previous decade, standing up to current customer service requirements as we move into 2020 and beyond.