In this contributed article, Katie Boschele, Product Manager at Lucidworks, offers three pillars to provide a useful framework for thinking about how your ecommerce platform needs to operate to compete in today’s market.
In this sponsored article, Rohit Choudhary, co-founder and CEO of Acceldata, breaks down four common myths and misconceptions around observability. In today’s economic climate, many companies are tightening their belts. They need solutions that help them run their business efficiently, smoothly, and reliably in order to maximize impact and keep customers happy. Data is every company’s most valuable asset, and data observability tools are indispensable for keeping an eye on data health and ensuring business continuity.
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologies that are creating connected customer experiences determine the barriers to digital CX advancement understand the […]
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