Diffbot, the AI startup with more knowledge than Google, released a new report on the state of the data science industry. The company developed the report using the Diffbot Knowledge Graph, an AI-curated, structured database of all of the public information on the web. Key findings include: IBM is leading in workforce size across all […]
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Industry Perspectives
Narrow AI Helps Call Centers Cope During COVID-19
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
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Enterprise Search in 2025
This white paper by enterprise search specialists Lucidworks, discusses how data is eating the world and search is the key to finding the data you need. The enterprise search industry is consolidating and moving to technologies built around Lucene and Solr. In the next few years we’ll see nearly all search become voice, conversational, and predictive. Search will surround everything we do and the right combination of signal capture, machine learning, and rules are essential to making that work. Fortunately, much of the technology to drive this is available to us today!
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