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The $500mm+ Debacle at Zillow Offers – What Went Wrong with the AI Models?

In this contributed article, Anupam Datta, Co-Founder, President, and Chief Scientist of TruEra, discusses Zillow and what went wrong with the AI models. For AI and ML models to perform for profitable outcomes, especially for high stakes models like Zillow’s, it is crucial to have serious AI governance supported by tools for monitoring and debugging, which includes having qualified humans-in-the-loop to adjust to major market shifts that can arise during unexpected events.