

In this slidecast presentation, Ashwin Rajeev from Acceldata describes the company’s data observability solutions. Acceldata solutions allow you to gain comprehensive insights into your data stack to improve data and pipeline reliability, platform performance, and spend efficiency.
This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.