In data science, as in everyday life, sometimes you have to revisit your parameters!
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Industry Perspectives
Narrow AI Helps Call Centers Cope During COVID-19
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
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Understanding Intention – Using Content, Context, and the Crowd to Build Better Search Applications
This white paper by enterprise search specialists Lucidworks, points out that unlike consumer search, which has become a seamless part of our everyday lives, the enterprise side might as well still be running Windows 95. Imagine if Amazon, Google, or Facebook treated every user the same, regardless of who they are, where they are, what they’re searching for, and what they’ve clicked. Your users expect that same sophistication in their enterprise apps.
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