The EDW market continues to evolve as enterprise architecture pros recognize that improved scalability, better performance, and deeper integration with hadoop and NosQl platforms will address their top challenges.
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Industry Perspectives
Narrow AI Helps Call Centers Cope During COVID-19
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
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Why CRM and Data Warehouses Fail with Customer 360
This whitepaper from our friends over at Profisee explains why achieving a complete view of the customer is so difficult and how customer relationship management (CRM) systems and data warehouses, especially in the insurance industry, do not manage customer-related data well. The core elements of this type of data fall into a discipline called Master Data Management (MDM).
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