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Industry Perspectives
Narrow AI Helps Call Centers Cope During COVID-19
In this special guest feature, Michael Coney, Senior Vice President & General Manager at Medallia, highlights how contact centers are turning to narrow AI, an AI system that is specified to handle a singular task, such as to process hundreds of hours of audio in real time and create a log of each customer interaction. Thousands of hours of calls can be processed and logged in a matter of a few hours.
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Real-Time Analytics from Your Data Lake Teaching the Elephant to Dance
This whitepaper from Imply Data Inc. introduces Apache Druid and explains why delivering real-time analytics on a data lake is so hard, approaches companies have taken to accelerate their data lakes, and how they leveraged the same technology to create end-to-end real-time analytics architectures.
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