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3 Achiever’s Tips for Stepping Up Your Cloud-based or OmniChannel Contact Center Strategy

Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.

Ethical AI: Five Guiding Pillars

This new white paper addresses the fact that today’s leaders are faced with a true conundrum: how can the enterprise benefit from new opportunities created through artificial intelligence while still safeguarding the well-being of employees, customers and society?
To help guide leaders through this paradox, which is growing ever-more complicated and relevant, KPMG has identified five proposed actions organizational leaders can take to create an ethical enterprise and sustain it into the future through governance and control of AI.

The Deep Learning Patent Land Rush

In this contributed article, Nelson E. (Nick) Brestoff recounts his experience in the hot area of deep learning patents and his secret (not any more) patent superpower. He also provides a yearly tally of deep learning patent filings plus a corporate leader board.

Qeexo AutoML Demo: Automating Machine Learning for Embedded Devices

Qeexo spun out of Carnegie Mellon University, has for a long time developed multi-touch technology for handset manufacturers which does ML on the device level. It has applied this approach to a new AutoML technology that allows companies to embed ML into hardware and conduct learning on sensor data.

Access and Embrace the Future through AI

In this contributed article, Poornima Ramaswamy, Vice-President of Cognizant Digital Business’s AI and Analytics Practice, details the steps businesses can take to achieve their desired business outcomes with AI. AI is a two-part journey: getting ready and applying. Organizations that prepare for the AI evolution will be able to access and embrace the future and surpass their competition in the process.

How Amazon Used Big Data to Rule E-Commerce

In this contributed article, tech blogger Caleb Danziger outlines some reasons Amazon and big data plans often arise in discussions about why companies thrive. Amazon is an e-commerce giant in today’s consumer landscape, and its success didn’t come by accident. The brand frequently taps into big data to make decisions, stimulate purchases and please customers.

Big Data & Higher Education: How Are They Connected?

In this contributed article, freelance human Avery Phillips points out the many ways that higher education is incorporating big data to make the educational experience better for students. Big data is helping to improve responses to learning style, benefit targeted enrollment, and increase retention rates.

Supercomputers and Machine Learning: A Perfect Match

In this contributed article, technology writer Gilad David Maayan suggests that when considering complex or very large data sets, using the largest and most powerful computers in the world sounds ideal. High-performance computing is a perfect match for complex machine learning and big data models. These supercomputers can easily process billions of calculations, improving the capabilities of machine learning technologies.

Sniffing Out Errors

In this contributed article, Naomi Beckett, Senior Data Scientist at SparkBeyond, discusses the importantance of error analysis in predictive modeling and how to establish a method for determining when enough is enough.

Why AI will be Inhuman

Cyber security provider F-Secure has launched a new research project to further develop the decentralized artificial intelligence (AI) mechanisms currently used in its detection and response technologies. The initiative, dubbed Project Blackfin, aims to leverage collective intelligence techniques, such as swarm intelligence, to create adaptive, autonomous AI agents that collaborate with each other to achieve common goals.