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3 Achiever’s Tips for Stepping Up Your Cloud-based or OmniChannel Contact Center Strategy

Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.

The Deep Learning Patent Land Rush

In this contributed article, Nelson E. (Nick) Brestoff recounts his experience in the hot area of deep learning patents and his secret (not any more) patent superpower. He also provides a yearly tally of deep learning patent filings plus a corporate leader board.

It’s Time to Get on Board with the AI Evolution Before it’s Too Late

In this contributed article, Mike Fitzgerald, Chief Innovation Officer at SoftwareONE, believes there are several factors regarding AI that companies need to take into consideration, from governance laws and how they will impact data, the impact AI has on culture, and how the future of AI will influence business decisions. In order to optimize AI and use its power for the greater good of your business, one must have an understanding of these components of the AI evolution.

Supercomputers and Machine Learning: A Perfect Match

In this contributed article, technology writer Gilad David Maayan suggests that when considering complex or very large data sets, using the largest and most powerful computers in the world sounds ideal. High-performance computing is a perfect match for complex machine learning and big data models. These supercomputers can easily process billions of calculations, improving the capabilities of machine learning technologies.

Why AI will be Inhuman

Cyber security provider F-Secure has launched a new research project to further develop the decentralized artificial intelligence (AI) mechanisms currently used in its detection and response technologies. The initiative, dubbed Project Blackfin, aims to leverage collective intelligence techniques, such as swarm intelligence, to create adaptive, autonomous AI agents that collaborate with each other to achieve common goals.

DataRobot Reports that Nearly Half of AI Professionals are Very to Extremely Concerned about AI Bias

DataRobot, the leader in enterprise AI, released new research revealing that nearly half (42%) of AI professionals across the U.S. and U.K. are “very” to “extremely” concerned about AI bias. The research — based on a survey of more than 350 U.S. and U.K. executives involved in AI and machine learning purchasing decisions — uncovered that “compromised brand reputation” and “loss of customer trust” are the most concerning repercussions of AI bias, prompting 93% of respondents to say they plan to invest more in AI bias prevention initiatives in the next 12 months.

DDN Expands Data Management Capabilities and Launches New Range of Platforms for AI and HPC

DDN®, a global leader in artificial intelligence (AI) and multicloud data management, announced new infrastructure and multicloud solutions. DDN announced the next generation of SFA® platforms, new data management features of its EXAScaler® “EXA5” file solution, which will be generally available over the next two calendar quarters.

Dotscience Enables Simplest Method for Building, Deploying and Monitoring ML Models in Production on Kubernetes Clusters to Accelerate the Delivery of Business Value from AI

Dotscience, a pioneer in DevOps for Machine Learning (MLOps), announced new platform advancements that offer the easiest way to deploy and monitor ML models on Kubernetes clusters, making Kubernetes simple and accessible to data scientists.

Okera Delivers Industry’s First Real-Time Actionable Insights into Data Lakes

Okera, a leading active data management platform that enables companies to discover, audit, and protect data at scale, announced Okera Spotlight for Amazon Web Services (AWS) users, the first and only solution to provide full visibility with real-time and continuous audit of your Amazon Simple Storage Service (S3) data lake.

Circonus Launches Machine Data Intelligence Platform Built to Harness the Exploding Volume of Data in a World with a Trillion Connected Computers

Circonus, the machine data intelligence expert, announced the launch and availability of its Circonus Platform, the machine data intelligence platform built to provide enterprises with the ability to handle the rapidly increasing data volume and frequency seen in today’s global IT infrastructure and IoT deployments. With the Circonus Platform, enterprises can collect, store and analyze all of their machine data – without limits – ushering in a new era of extraordinary business insight and intelligence.