In this contributed article, Edwin Pahk, SVP of Presales & Customer Success at Aquant, discusses how AI is revolutionizing industries, especially in the service sector involving complex equipment maintenance, by promising efficiency and innovation. However, its integration faces challenges like adapting infrastructure, cultural shifts, and the need for evolved employee skills, requiring a human-in-the-loop approach and transforming AI vendors from mere providers to strategic advisors, while democratizing AI skills across the workforce.