AI Under the Hood: Interactions

We asked our friends over at Interactions to do a deep dive into their technology. Mahnoosh Mehrabani, Ph.D., Interactions’ Sr. Principal Scientist shared some fascinating information about how Interactions’ Intelligent Virtual Assistants (IVAs) leverage advanced natural language understanding (NLU) models for “speech recognition” and “advanced machine learning.” The company uses NLU models to help some of today’s largest brands to understand customer speech and respond appropriately.