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3 Achiever’s Tips for Stepping Up Your Cloud-based or OmniChannel Contact Center Strategy

Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.

Ethical AI: Five Guiding Pillars

This new white paper addresses the fact that today’s leaders are faced with a true conundrum: how can the enterprise benefit from new opportunities created through artificial intelligence while still safeguarding the well-being of employees, customers and society?
To help guide leaders through this paradox, which is growing ever-more complicated and relevant, KPMG has identified five proposed actions organizational leaders can take to create an ethical enterprise and sustain it into the future through governance and control of AI.

Protecting Big Data and the need for Data Centric Security

In this special guest feature, Warren Poschman, a Solutions Architect at comforte, discusses how big data analytics can be incredibly insightful and valuable to any enterprise. What some are not aware of is every new data stream created is potentially a new attack vector for organizations to defend against. Historically, organizations have had to choose between security or analytics, but with the advent of strict data privacy and protection regulations, the choice has been removed out of the equation. comforte is a leading provider of enterprise data security and digital payments.

“Above the Trend Line” – Your Industry Rumor Central for 12/9/2019

Above the Trend Line: your industry rumor central is a recurring feature of insideBIGDATA. In this column, we present a variety of short time-critical news items grouped by category such as M&A activity, people movements, funding news, financial results, industry alignments, customer wins, rumors and general scuttlebutt floating around the big data, data science and machine learning industries including behind-the-scenes anecdotes and curious buzz.

Qeexo AutoML Demo: Automating Machine Learning for Embedded Devices

Qeexo spun out of Carnegie Mellon University, has for a long time developed multi-touch technology for handset manufacturers which does ML on the device level. It has applied this approach to a new AutoML technology that allows companies to embed ML into hardware and conduct learning on sensor data.

Businesses Have Plenty Of Data, So Why Aren’t They Using It?

In this special guest feature, Simone Di Somma, Founder and CEO at Askdata, believes that businesses already collect so much data in the course of their day-to-day operations. But they could start using that data more effectively by bringing it out from behind the curtain, presenting employees across the board with easy access and interaction for it.

The Future of the DBMS Market Is Cloud

This Gartner whitepaper, sponsored by Striim, offers a glimpse for where databases are headed: “The Future of the DBMS Market Is Cloud.” Database management system deployments and innovations are increasingly cloud-first or cloud-only. Data and analytics leaders selecting DBMS solutions must accept that cloud DBMS is the future and must plan for shifting spending, staffing and development accordingly.

insideBIGDATA Latest News – 12/5/2019

In this regular column, we’ll bring you all the latest industry news centered around our main topics of focus: big data, data science, machine learning, AI, and deep learning. Our industry is constantly accelerating with new products and services being announced everyday. Fortunately, we’re in close touch with vendors from this vast ecosystem, so we’re in a unique position to inform you about all that’s new and exciting. Our massive industry database is growing all the time so stay tuned for the latest news items describing technology that may make you and your organization more competitive.

Access and Embrace the Future through AI

In this contributed article, Poornima Ramaswamy, Vice-President of Cognizant Digital Business’s AI and Analytics Practice, details the steps businesses can take to achieve their desired business outcomes with AI. AI is a two-part journey: getting ready and applying. Organizations that prepare for the AI evolution will be able to access and embrace the future and surpass their competition in the process.

TOP 10 insideBIGDATA Articles for November 2019

In this continuing regular feature, we give all our valued readers a monthly heads-up for the top 10 most viewed articles appearing on insideBIGDATA. Over the past several months, we’ve heard from many of our followers that this feature will enable them to catch up with important news and features flowing across our many channels.