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Online Retailer SHOP.CA Selects Sumo Logic for Real-Time Continuous Intelligence

sumo-logic-logoSumo Logic, a leading cloud-native data analytics service, announced SHOP.CA, one of the fastest growing e-commerce websites in Canada, selected Sumo Logic for complete visibility and PCI compliance across its IT infrastructure. Using Sumo Logic’s data analytics platform, SHOP.CA can monitor and support its critical business apps and underlying infrastructure in real time, providing a new level of operational intelligence and reducing time to resolution.

Ensuring a premium customer experience and maintaining a high level of confidentiality, integrity and availability is critical to our business at all times,” said Al Olivier, director of IT operations for SHOP.CA. “With Sumo Logic, we gained immediate visibility and insights to help solve issues across our entire IT organization, with the utmost simplicity of installation. We evaluated a number of other log management vendors, from Splunk to Kibana, but no vendor on the market is able to offer the level of operational intelligence as quickly and seamlessly as Sumo Logic. In no time, SHOP.CA was able to measure the full impact of call center issues and remedy the potential risk to all customers.”

Retailers large and small are turning to big data and machine analytics to hone insights and continuously improve the customer experience throughout the buying process. According to industry experts, 50 percent of retailers are using big data analytics for everything from pricing strategies to market intelligence and customer acquisition. Leading brands are tapping into the massive amount of structured and unstructured data generated by mobile devices and customer transactions to streamline the buyer’s experience–from social media listening to A/B tested email-marketing efforts to personalized advertising campaigns.

Ease of Installation

One of the key drivers of SHOP.CA’s decision to deploy Sumo Logic was ease of installation. Sumo Logic’s pre-packaged dashboards and libraries of logs enabled SHOP.CA to avoid any lengthy setup configurations. Since installation, SHOP.CA has quickly garnered new insights on its data, with new alerts that dramatically reduce Mean Time to Resolution (MTTR) and allow the company’s IT team to identify, assess and mitigate risks across its enterprise more efficiently.

Fast-growth companies like SHOP.CA can’t afford to be tied down by legacy infrastructure, particularly as more online businesses embrace software as the vehicle to meet higher standards for customer satisfaction and engagement,” said Jim Wilson, vice president of worldwide sales for Sumo Logic. “With Sumo Logic, SHOP.CA has the visibility it needs to cut through the big data noise, drilling down into specific incidents with a new level of continuous operational intelligence to keep a competitive edge.”

Bolstering Security Posture with PCI Compliance

SHOP.CA is also using Sumo Logic for PCI compliance to strengthen its security posture. Sumo Logic helps organizations meet the stringent and challenging logging, monitoring and data retention requirements set by the stringent PCI Data Security Standards.

Before selecting Sumo Logic, SHOP.CA used various on-premise solutions, which limited the IT operations team time from discovery-to-acknowledgement-to-resolution in closing issues as quickly as necessary. The end of the year is typically one of SHOP.CA’s busiest times, and Sumo Logic provided invaluable insights in being able to baseline and score external threats, allowing SHOP.CA to maintain high availability and provision the right amount of capacity.

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