In this contributed article, editorial consultant Jelani Harper discusses how prudently coupling data backups with timely restoration options, organizations can preserve data sovereignty for unassailable business continuity during times in which it’s needed most.
Industry Perspectives
Unlocking Hidden Value From Production Line Data
In this contributed article, Dr Richard Parmee, founder and CEO of Sapphire Inspection Systems, highlights how the increased connectivity of devices and data analysis tools is now making it possible to unlock hidden value from production-line data. He explains how the real-time insights from end-of-line inspection equipment can be used to optimize processes.
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Reduce Compliance Risk in Your Call and Contact Center With AI
This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.
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