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AI > Humans in Understanding Emotion in Business

A new report was launched by Red Box, a leading voice software specialist, around challenges and opportunities in AI. The data in the report, “Being Human: How and Why Machines are Learning the Art of Human Conversation,” revealed business leaders view AI as more effective than humans in all business use cases including problem solving (38.72%), understanding emotion or sentiment in conversation (38.32%), transcribing complex conversations (35.73%), understanding accents and regional dialect (41.52%) and understanding multiple languages (41.92%). 

Many believe that AI may take over jobs and replace humans, however, this research shows the exact opposite. Execs believe that AI can lead to business insights that can contribute to less employee stress and a more efficient workplace. 

Download the full report HERE.

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