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AI > Humans in Understanding Emotion in Business

A new report was launched by Red Box, a leading voice software specialist, around challenges and opportunities in AI. The data in the report, “Being Human: How and Why Machines are Learning the Art of Human Conversation,” revealed business leaders view AI as more effective than humans in all business use cases including problem solving (38.72%), understanding emotion or sentiment in conversation (38.32%), transcribing complex conversations (35.73%), understanding accents and regional dialect (41.52%) and understanding multiple languages (41.92%).