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The latest big data news and articles

Elite CX in the New Decade: Big Data, Meet Small Data

In this contributed article, Zoe Dowling, Ph.D., SVP of research for FocusVision, discusses big and small data, and how companies need to utilize both in order to carry out impactful customer experience projects as we head into the new decade.

Understanding Forecasting Methods in an AI World

In this special guest feature, Geoff Birnes, SVP of Customer Engagement at Atrium, discusses how the CRM space is being completely altered by the introduction of machine learning, data analytics and advanced AI. Traditionally, the world of CRM has been focused on data storage and minimal engagement, but now there is an opportunity to create full-scale systems of intelligence.

Video Highlights: Python Machine Learning Tutorials

With COVID-19 keeping everyone indoors, this is the perfect opportunity to brush up your data science skills. Data science is a field that is booming and is playing a huge role in society. Instead of just reading a book, in this regular feature column, I will provide some great video learning resources. You can follow these YouTubers and gain insights and advice from their years of experience in the field. Plus you can learn how to code by following through their tutorials and pick up a new skill. So, fire up YouTube below and start learning!

DataRobot Opens Up its Platform for COVID-19 Response Efforts

DataRobot, a leader in enterprise AI, announced it will provide the DataRobot enterprise AI platform free of charge to those interested in using it to help with the COVID-19 virus response effort. In collaboration with Amazon Web Services (AWS), DataRobot’s COVID-19 response program provides free access to DataRobot’s automated machine learning.

How AI is Transforming the Customer Experience

Today’s customer experience is practically unrecognizable from just a few years earlier. We’re able to cancel orders without ever speaking to a human, get essential supplies delivered to our door just by talking to a speaker, and get pitch-perfect recommendations wherever we go online. Not only has AI transformed the purchasing journey for the consumer, but on the brand side as well. The infographic below from Chattermill provides a few examples of the way AI is used in CX every day.

For Service Providers, Big (network) Data is the New “Oil”

In this special guest feature, Alex Pavlovic, Director, Product Marketing, Nokia Deepfield, discusses “Data is the new oil,” a phrase coined by The Economist, that has become the mantra for describing the platform-based economy driven by hyperscale players such as Google, Facebook, Amazon, Microsoft and Netflix. To reach their global audience, these webscale giants need the ubiquitous connectivity provided by service providers and their networks. These networks generate and store vast amounts of data on networks, infrastructure and services.

The 3 Pillars of Digital Experience

In this contributed article, Katie Boschele, Product Manager at Lucidworks, offers three pillars to provide a useful framework for thinking about how your ecommerce platform needs to operate to compete in today’s market.

Intel + Cornell Pioneering Work in the “Science of Smell”

Nature Machine Intelligence published a joint paper from researchers at Intel Labs and Cornell University demonstrating the ability of Intel’s neuromorphic test chip, Loihi, to learn and recognize 10 hazardous chemicals, even in the presence of significant noise and occlusion. The work demonstrates how neuromorphic computing could be used to detect smells that are precursors to explosives, narcotics and more.

Chatbots for Recruiting

Talent departments are spending $250 billion on recruitment, interviewing and candidate assessment solutions. But as employers invest in these disparate technologies, they sacrifice efficiency and deliver a disconnected experience throughout the talent lifecycle. Enter the AI chatbot. Phenom, a leader in Talent Experience Management (TXM), is a single platform that individualizes the end-to-end talent journey for candidates, recruiters, employees and management.

Lowering the Barrier to Entry for Cloud Computing is the Key to Scientific Discovery

In this special guest feature, Ivan Ravlich, Co-Founder and CEO of Hypernet Labs, points out how the cloud industry needs to offer more accessible options to scientists and researchers who need to process large amounts of data. Containerizing scientific applications is a major step forward.