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Reduce Compliance Risk in Your Call and Contact Center With AI

This white paper from Veritone discusses how compliance represents a major risk for contact centers, with violations potentially costing organizations millions of dollars in fines and causing reputational damage to the brand. The current method of monitoring calls — using manual review of recorded conversations — does not come close to meeting the requirements for comprehensive monitoring of regulated interactions. AI text-to-speech technology provides the solution to this dilemma, with its capability to transcribe, translate, redact, find objects and generate searchable indexes of limitless hours of recorded calls in near real-time.

Best of arXiv.org for AI, Machine Learning, and Deep Learning – May 2021

In this recurring monthly feature, we will filter all the recent research papers appearing in the arXiv.org preprint server for subjects relating to AI, machine learning and deep learning – from disciplines including statistics, mathematics and computer science – and provide you with a useful “best of” list for the month.

Before Jumping to Machine Learning, You Need a Solid Analytics Foundation

In this special guest feature, Michael Simms, Practice Director for Data & Analytics at Columbus Global Services, discusses four important elements of an effective data journey. Mapping a data journey provides awareness and understanding of where your organization is to ultimately get where you want to go, with enablement and adoption of the technology throughout. Without the clarity provided by a data journey, your organization won’t be positioned to successfully deploy the latest technology.

Why Predictive Analytics Is Crucial for Maximizing College Retention Efforts

In this contributed article, Bryan Bell, Chief Data Scientist at Aviso Retention, discusses how using data analytics and business intelligence programs to make smarter student enrollment choices helped colleges reduce their “summer melt” by about 1 percent last fall. These colleges also performed three times better than the national average in terms of their fall 2020 enrollment figures.

“Above the Trend Line” – Your Industry Rumor Central for 6/4/2021

Above the Trend Line: your industry rumor central is a recurring feature of insideBIGDATA. In this column, we present a variety of short time-critical news items grouped by category such as M&A activity, people movements, funding news, financial results, industry alignments, customer wins, rumors and general scuttlebutt floating around the big data, data science and machine learning industries including behind-the-scenes anecdotes and curious buzz.

The Four Shifts Needed to Make Quantum Computing Part of Your Analytics Strategy

In this special guest feature, Christopher Savoie, Ph.D., J.D., founder and CEO of Zapata Computing, provides four necessary shifts organizations need to make to turn quantum computing from an exploration of an edge technology to production-ready technology that creates real value.

TOP 10 insideBIGDATA Articles for May 2021

In this continuing regular feature, we give all our valued readers a monthly heads-up for the top 10 most viewed articles appearing on insideBIGDATA. Over the past several months, we’ve heard from many of our followers that this feature will enable them to catch up with important news and features flowing across our many channels.

insideBIGDATA Latest News – 6/1/2021

In this regular column, we’ll bring you all the latest industry news centered around our main topics of focus: big data, data science, machine learning, AI, and deep learning. Our industry is constantly accelerating with new products and services being announced everyday. Fortunately, we’re in close touch with vendors from this vast ecosystem, so we’re in a unique position to inform you about all that’s new and exciting. Our massive industry database is growing all the time so stay tuned for the latest news items describing technology that may make you and your organization more competitive.

Improving Customer Experience through Interaction Analytics

In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage.

Walmart Innovates at the Retail Edge with AI

Through the combination of world-class software from Malong Technologies and a powerful processing platform Dell Technologies and NVIDIA, Walmart is able to deliver groundbreaking AI acceleration at the store edge.