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3 Achiever’s Tips for Stepping Up Your Cloud-based or OmniChannel Contact Center Strategy

Gone are the days when the only thing that customer service was comprised of was a phone call or email. Although they both are still used, the technologies driving them have evolved. Modern contact centers have moved far ahead in providing world-class customer service. As the customers demand more, the need for an effective customer support strategy has become increasingly important. To satisfy that need, contact centers continuously need to upgrade. Our friends over at UniVoIP Cloud provide 3 pro tips to help you step up your existing contact center strategy.