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How AI Is Taking Airline Customer Service to New Heights

In this special guest feature, Dermot O’Connor, VPE & Co-Founder at Boxever, discusses how AI is changing the world of customer service using airlines as an example and how leveraging this evolving technology allows marketers to do their jobs more effectively, automating the data processes that have become too difficult for humans to keep up with and providing them with the opportunity to use the insight gathered from customer data to build personalized offers that cater to each customer’s wants and needs.

The Important Attributes of Big Data to the Travel Industry

In this contributed article, Ritesh Mehta, Senior Technical Account Manager for TatvaSoft Australia, discusses the impact big data is having on the global travel industry and offers 5 action points for industry players to adopt in order to capitalize on big data. By 2022, the global travel industry is expected to grow to ten percent of Global GDP or a yearly revenue of around $10 trillion. Travel is a massive industry that could become much more efficient when big data is completely implemented in each and every aspect of travel.

Big Data is Transforming the Travel Industry

In this contributed article, tech writer Rick Delgado, examines how the travel industry includes a wide range of businesses, such as rental car companies, hotels, airlines, tour operators, cruise lines and more. Each of these companies must find a way to improve the overall customer experience and to meet the unique needs of each customer, and big data assists with this process.

Unisys Survey Finds Airports’ Investment in Analytics Technology Set to Soar as Digital Transformation Needs Take Flight

New research from Unisys Corporation (NYSE: UIS) reveals that airports expect to fully embrace more advanced analytics solutions in the coming years, with potential applications for use across several key areas within the airport ecosystem. Unisys conducted the survey of 29 airport executives and industry professionals at the Airports Council International – North America Annual Conference and General Assembly held in Montreal, September 25-28, 2016.

Detecting and Mitigating Fraud at Scale

The presentation below by Eric Levine, Engineering Manager at Airbnb shows how Airbnb’s Trust and Safety team has built machine learning infrastructure from the ground up to catch and defuse fraudsters on the platform.

How Hotels Are Now Benefiting From Big Data

In this contributed article by Rick Delgado, the hospitality industry is examined in terms of how it can benefit from big data technologies.

Lexalytics® Launches New Airlines Industry Pack to Help Improve Customer Satisfaction

Lexalytics®, a leader in cloud and on-prem text analytics solutions, announced the Airlines Industry Pack, a version of its text analytics software honed to meet the specific needs of customer experience management and social media marketing professionals working in the airlines industry.

Rail Europe 4A Chooses TIBCO Jaspersoft to Centralize Reporting and Analytics Needs

TIBCO Software Inc. (NASDAQ: TIBX) today announced that it has been chosen by Rail Europe 4A (RE4A), a worldwide leader in the distribution of European rail products, to provide centralized and reliable data analytics and automated reporting capabilities.

Enterprise Grade Lustre in the Clouds

With the release of Intel® Cloud Edition for Lustre software in collaboration with key cloud infrastructure providers like Amazon Web Services (AWS), commercial customers have an ideal opportunity to employ a production-ready version of Lustre—optimized for business HPDA—in a pay-as-you-go cloud environment.

Ask a Data Scientist: Recommender Systems

Welcome to the first article in a weekly series called “Ask a Data Scientist.” Once a week until you’ll see reader submitted questions answered by a practicing data scientist. Think of this new insideBIGDATA feature as a valuable resource for you to get up to speed in this flourishing area of technology. If you have a big data question you’d like answered, please just enter a comment below, or send me an e-mail.