In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage.
In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage.
In this contributed article, Toby Mills, CEO of Entopy, looks at the trend for organizations to turn to technologies such as artificial intelligence and blockchain in an attempt to find a ‘silver bullet’ to unlock the next wave of business transformation. But unless the right data is gathered in the first place – and harnessed […]
[READ MORE...]To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologies that are creating connected customer experiences determine the barriers to digital CX advancement understand the […]