In this article we’ll explain how AI-driven “interaction analytics” represents a new and transformational technology that enables enterprise stake holders to turn customer interactions into a competitive advantage.
Industry Perspectives
How to Fix Blockchain’s Missing Link to Cross the Data Chasm
In this contributed article, Toby Mills, CEO of Entopy, looks at the trend for organizations to turn to technologies such as artificial intelligence and blockchain in an attempt to find a ‘silver bullet’ to unlock the next wave of business transformation. But unless the right data is gathered in the first place – and harnessed […]
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Perspective on how companies and CX professionals are adapting to the sudden shift in digital technology
To gain a perspective on how companies and CX professionals are adapting to the sudden shift in digital technology, Omdia conducted a survey in January 2022 of 230 North American CX professionals. The objectives were to uncover: the technologies that are creating connected customer experiences determine the barriers to digital CX advancement understand the […]
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